Sirius just doesn’t get it
The OAM had Sirius radio in his new truck for the first 3 months. He liked it. A lot. (Pearl Jam radio…) And he drives a lot, so it makes sense to keep it around. They sent letters with awesome deals for the first 6 months if he wanted to continue his trial subscription.
Their service agreement/contract is online.
The only way to get those deals is to call them. And wait on hold.
Seriously? (Or “siriusly,” I guess it could be) It’s 2013. I can buy a car online. I haven’t looked but I bet I can buy a house online. Why the hell can’t I buy a lousy radio subscription online? Do they think they are going to sell me more if I talk to a live person? I suppose it does work like that for some people. Not us people, though.
It’s a significant cost difference. Penalized for not using an outdated technology that opens me to an attempt at sales pressure. Not sure it’s a company with whom I want to do business.
Got the same situation coming up with insurance. Our old agent got “promoted” and we got a new agent about 2 years ago. So far, we’ve been able to avoid meeting him in person. We got a personal articles rider added for the OAM’s camera equipment last year and managed to convince the agent’s lackey to do it all over email. Worked just peachy. I have been thinking we should re-evaluate our homeowners’ insurance to make it is enough to cover all the custom framing and photography that we’ve shelled out for over the last few years. We’ve added content to our contents, I guess you could say. So another lackey has been trying to set up an in-person meet for that. We made one for next week. I told her it was hard to make appointments with us. Yesterday, the OAM found out that he’s going to be in Cleveland all next week. So I called and left a message cancelling our appointment.
When she calls back, I’ve about decided that if she won’t do this through email, I don’t have a need for more insurance and possibly may be in the market for another insurance agent. One that is just online.
Wake up, companies. Business models are changing and consumers who want to be are more educated than ever about their choices. Change with the times or perish. Just ask the newspapers.
Tags: sirius radio is retarded